FAQ
I renewed my passport.
You need to update the identity verification information registered with Prometric ID.
Please refer to the message "Your name, date of birth, gender, or nationality is incorrect" and submit the registration information correction request form.
Update date: May 29, 2026
thank you very much.
If you like, please let us know your thoughts.
After entering the subject and comments, click the "Send" button.
If you do not wish to submit your feedback, click the "Close" button.